Customer Operations · 10 hrs/week saved
A tier-1 customer support agent that knows your business inside-out.
Your agent handles the 20 most common questions instantly. Anything complex is escalated to your team with the full conversation, customer history, and a suggested reply already drafted.
Overview
What this agent does
RunMyAgents deploys a tier-1 customer support agent that resolves repetitive support tickets across email, chat, and help-desk tools. It pulls from your help docs, past tickets, and order systems to answer in the customer's tone — and escalates only when it should.
The problem
Why this is painful without an agent
- Your team answers the same 20 questions every day — refunds, delivery times, account access, pricing.
- Out-of-hours enquiries sit unanswered, and customers complain about slow replies.
- Hiring more support staff is expensive and slow, and turnover is high.
- Off-the-shelf chatbots give canned answers that frustrate customers and damage trust.
Our solution
How the agent solves it
Your support agent is trained on your help docs, past tickets, FAQs and SOPs. It replies in your brand voice, resolves the common cases end-to-end (refund eligibility, order status, password resets, pricing questions), and escalates anything ambiguous to your team with the full conversation history and a draft reply attached.
Outcomes
What you can expect
Up to 70% of tier-1 tickets resolved automatically
Common cases never reach your inbox. Your team only sees the work that actually needs them.
First response within seconds, 24/7
Customers get a useful answer at midnight, on weekends, and during holidays — without you hiring overnight staff.
10+ hours saved per support rep per week
Reps stop copy-pasting templates and focus on tickets that genuinely need a human.
Who it's for
Businesses that get the most from this agent
- Ecommerce stores fielding order, returns and delivery questions
- SaaS companies with high volumes of how-to and billing tickets
- Service businesses with repetitive scheduling and FAQ enquiries
- Marketplaces and platforms with two-sided support
Integrations
Plugs into the tools you already use
- Intercom
- Zendesk
- Help Scout
- Front
- Crisp
- Gmail / Outlook shared inboxes
- Shopify
- Stripe
- Slack
- Notion / your knowledge base
Don't see yours? We connect to almost anything with an API. Ask us in the discovery call.
How it works
Three steps to a working agent
We ingest your knowledge
We feed the agent your help centre, past tickets, SOPs, refund policy, and tone-of-voice notes. It learns the answers the way a new hire would.
We connect it to your help desk
The agent plugs into Intercom, Zendesk, Help Scout, Front, Crisp or your shared inbox. Nothing to migrate.
We monitor and improve
Every escalation and every customer rating becomes training feedback. We tune weekly so resolution rate keeps climbing.
Example workflow
A real-world scenario
A customer messages at 2am: 'My order #4821 hasn't arrived and the tracking hasn't updated.' The agent pulls the order from Shopify, sees it's stuck at the carrier, replies with a clear status, files a carrier claim if eligible, offers a reshipment or refund based on your policy, and updates the ticket — all before your team opens their laptops. If the order is unusual (international, high-value, repeat issue), it's escalated to a human with everything ready to go.
FAQ
Common questions about customer support (tier 1)
What if the agent gets an answer wrong?
We deliberately tune escalation thresholds conservatively at launch — better to escalate than to misinform. Confidence and accuracy improve each week as we tune on your real tickets.
Can customers tell they're talking to an agent?
We recommend being transparent. Most clients have the agent introduce itself with your brand voice. Customers care about a fast, correct answer — not whether a human typed it.
Does it work in multiple languages?
Yes. The agent can reply in the customer's language. We commonly support English, French, German, Spanish, Italian, and Portuguese; others are configurable.
Can it process refunds and changes itself?
Within the limits you set, yes. Many clients let the agent issue refunds under a value threshold, change delivery addresses, and resend invoices automatically.
Ready to put customer support (tier 1) on autopilot?
Book a free 45-minute discovery call. We'll tell you whether this agent fits your business — and if so, how quickly we can have it live.